Troubleshooting

"Tap to Play" doesn't appear. Make sure location is allowed for Scorbit and you're at the venue. On a machine's page, Tap to Play appears only while the machine is connected to Scorbit and has a Scorbit Tap Pad. If the machine shows Record a Score, check the venue page: under Not Scorbit-enabled, the machine doesn't use Scorbit, so record your score by hand. If it's listed as Scorbit-enabled, it's offline right now: tell the venue, or record your score by hand.

Tapping my phone on the Tap Pad does nothing (Android). Turn on NFC in your phone's settings. If it's off, the app shows NFC is Disabled with a Go to Settings button.

My score didn't save. Claim your player slot while the game is on, or right after it ends. If you play without claiming a slot, the score isn't saved to your profile. See Play a Game.

"That tap expired. Tap again." Each tap is good for a short time. Tap your phone on the Tap Pad again.

"Credits must be added on the machine." This venue hasn't turned on Scorbit Payments. Add credits on the machine with coins, bills, or the venue's own system.

I can't join a competition. Check the requirements: 18 or older, birthday on your profile, phone and age verified, two-factor authentication on. Daily ($100) and weekly ($500) entry limits also apply.

The app says "Time to update". Your version of the app is no longer supported. Update it from the App Store or Google Play.

Still stuck? Email support@scorbit.io. Include your username and the App Version from the bottom of Settings.